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FAQ’s

General Inquiries

Property and Amenities

Check-out time is 10:00 a.m. Unfortunately, we cannot accommodate late check-out requests.

There is a non-reversible penalty if not checked out by 10:00 a.m.

Check-in is at 4:00 p.m. Come prepared to start your vacation while you wait for your room to be ready if you are arriving early.

Yes! There is one next to the Cabanita Minimarket and one in the Casino.

Visa, Mastercard, Amex and Discover are accepted.

La Cabana does have a wheelchair that is used in cases of emergency.

If you need a wheelchair for your entire stay, you may rent one at Labco. Their website is: www.labcoaruba.com

La Cabana has playpens. Unfortunately, we do not have high chairs or strollers available.

Yes! Each room gets FREE wifi for a maximum of 3 devices. If you have more than 3 devices in a room, you can purchase wifi per day or per week.

To retrieve voice mail enter: * 6 # 7 (Star 6, Pound 7) To delete messages enter: * 3 (Star 3)

Yes, we do have hairdryers, iron and ironing board in the rooms.

No. All our rooms are non-smoking, but you are welcome to smoke on the balcony or patio.

For your convenience, an ashtray is provided for the proper disposal of cigarette butts.

Please note that if smoke odor is detected inside the room, a US$ 350 deep-cleaning fee will be charged to restore the room’s freshness.

Certainly!

You are welcome to leave your luggage with our Bell Desk and make use of the Health Club facilities to freshen up before your flight.

If you prefer additional comfort, we invite you to inquire at the Front Desk the evening prior to your departure regarding the availability of a day-use room, offered at 50% off the rack rate, with access until 6:00 p.m.

For your convenience, we offer 12 gas grills located in four different areas throughout the property.

For your safety, we kindly ask that you contact the Operators so our Pool & Beach Attendants or Loss Prevention team can assist you in lighting the grill.

Yes! The Internet Café is located in the mezzanine area on the upper lobby level.

Lost & Found

Yes! Lost and Found is located in the Housekeeping department.

For your convenience, please note that Valuables (such as jewelry, electronics, or wallets) are kept for six (6) months, and Non-valuables (such as clothing, toiletries, or other items) are kept for one (1) month.

As storage space is limited, items not claimed within these time frames will be respectfully discarded.

We look forward to helping you reunite with your belongings as quickly as possible.

If you have misplaced an item during your stay, please email housekeeping@lacabanabrc.com so we can check if it has been found.

If we locate your item, we will gladly assist you in one of the following ways:

  • You can authorize someone to pick it up on your behalf, or request that the item be shipped to you.
  • For security purposes, we kindly ask that your authorization or shipping request be submitted in writing.
  • Please note that shipping costs are the guest’s responsibility.
  • Items are shipped via Federal Express to ensure safe and timely delivery; however, we are unable to assume responsibility for items once they have been shipped.

For your convenience, please note that Valuables (such as jewelry, electronics, or wallets) are kept for six months, and Non-valuables (such as clothing, toiletries, or other items) are kept for one month.

As storage space is limited, items not claimed within these time-frames will be respectfully discarded.

We look forward to helping you reunite with your belongings as quickly as possible.

Week/Ownership/Rental

Make use of a form called Affidavit of Lost Share Certificate and send this to the Owners Services together with the other required documents.

Go to our “Members Forms Page” to find the form and start this process.

You should enroll for a membership at Interval International.

Interval International will then verify your information with us and provide you with all the required information needed.

The latest that you can deposit a week is 14 days prior to the start of your week. We recommend that you check out the option to “Request First”.

Your Share Certificate is the official document that shows your ownership.

And, you can also request a Verification of Ownership by submitting an Authorization to release information to third party online via the form assigned.

You can submit a Guest Authorization online whenever someone other than yourself is coming to use the week.

If the name of the person does not appear on your share certificate, you need to fill out a Guest Authorization Form and pay the applicable fee. Currently, the fee is US$ 65.00 per reservation.

La Cabana Beach Resort and Casino is a sold out Resort and inventory is limited.

Prior to booking other Resorts, contact our Owners Services for any availability that might match your owned week(s).

Resale and Transfer of Ownership information can be obtained via email requesting the process via owners@lacabanabrc.com.

The official forms to process the members operations can be obtained via our Members Area using the page on our  Members Forms.

    • Transfer of Ownership
    • Change of Ownership
    • Authorization To Release Information To 3rd Party

Please note that maintenance fees are due immediately after being approved during the Annual General Meeting in case the owner decides to sell.

Yes; for assistance please stop by in the Owners Services any time between Monday and Saturday from 9:15 a.m. to 5:00 p.m.

Change in Ownership Fee: US$ 200.00 to add or remove a name from the contract (marriage, divorce, additional co-owners or removal of co-owners).

In case of death, the fee is: US$ 100.00 to remove the name of the deceased co-owner without adding or removing other names to the contract.

Yes! You can bank or exchange your week through Interval International.

You need an active membership with them in order to do so. The membership fee is at your own expense.

Yes! If you book your additional nights online, you will receive an additional 10% discount that is already incorporated in the rates published.

Other

The membership information is confidential, and the Management will not supply personal information of members to other members or third parties unless the member authorizes us in writing to release their information.

This can be done by submitting a disclosure letter available on our members website Authorization to release information to third party online via the Members Area.

Check our Privacy Policy page here.

You are entirely responsible to maintain the confidentiality of your access credentials to the website and your online account.

By using the online account, you agree to indemnify and hold the Cooperative Association La Cabana Beach & Racquet Club, its board of directors, management, and staff harmless from and against any and all liabilities and costs incurred in case of any claim arising out of any breach by your use of the website.

You can check our Terms of Use page here.

Do not send money until you receive a confirmation directly from La Cabana Beach Resort & Casino that the offer is legitimate.

Since we cannot provide information without the owner’s written authorization, the owner needs to submit the Authorization to release information to third party online via the Members Area, we updated the process to allow more security with a fully digital process to manage and share the data between Our Members and the Resort Staff.

We will then confirm the ownership and copy the renter / buyer on it. We recommend that the interested party forward our email back to us for a second verification.

Always Forward Unknown Request – Do not Reply.

Yes you can. We offer FREE Wi-Fi for basic e-mail sending and retrieving. Additional bandwidth can be purchased online.

Go to Accommodations page on the website.

The description of each room category is published on our website.

Click on the Resort Layout to view the location of any room in particular.

Our weekly Owners Meeting is held every Wednesday at 11:00 a.m. and live streamed through Facebook as well.

If a National Holiday falls on a Wednesday, then the meeting will be held a day prior or after.

Each owner of one or multiple weeks in the La Cabana Beach Resort and Casino is a shareholder in the Capital of the Coop Association La Cabana Beach & Racquet Club; as such you can consider the shares as a deed.

Your shares can be sold, inherited or transferred, as per the rules and regulations stipulated in the ABC’s of Vacation Ownership.

La Cabana’s Timeshare Calendar is unique and is not the same as any other calendar.

Please use our calendar to avoid arriving on the wrong date.

The calendar is available via the burger menu in the website header or visiting the our Timeshare Calendar Page.

Timeshare is a shared usage of a room at the resort for a specific week.

It allows you to vacation every year during that specific week and stay in the specific room purchased.

The initial duration of the Cooperative Association, in accordance with the National Ordinance on Cooperative Associations, lasts for a period of thirty years. Before this period lapses, the General Meeting of Shareholders if so desired can decide to further extend the duration of the Association for another thirty years. Such extensions can be renewed each time anew. This is stipulated in the Articles of Incorporation of the Association. The first thirty years expired in 2019, and a renewal was approved by the majority of the membership during the Annual General Meeting of 2017.

The cab fare from the airport to La Cabana Beach Resort & Casino is around $30.00 for two persons with 2 pieces of luggage. $2.00 extra for each additional piece of luggage.

On Sundays, holidays and after 12 midnight $3.00 extra.

Verify the updated fees on their website: ARUBA CAB COMPANY – Best Taxi Service in Aruba

Please use a mailing service that allows you to track your paperwork. Keep in mind that all mail goes through Customs once it reaches Aruba and that takes time to be released to us.

No need. Upon check in you will receive a pool towel card. With that towel card you can claim your pool towel at the pool towel hut. Make sure to return your pool towel card upon departure. There is a charge of US$ 25 per lost towel.

La Cabana was built on long-lease land, owned by the Government and leased to the COOP Association. The duration of the land lease is for an initial 60 years period. Upon expiration, the lease will be renewed for another period of 60 years.

In case the Government decides not to renew the long-lease, the Government would need to compensate the Association for the economic value of the construction on the land. The lease will expire in January 2050.

Calling from the USA, they would need to dial 011 297 520 1100.

If calling from any other country, they would need to dial 00297 5201100 or mobile +297 5201100

The person calling should know your correct name under which you are registered with us.

The Cooperative Association is the registered owner of all the buildings and facilities known as the La Cabana Beach Resort and Casino, plus the long lease right on the land up to January 2050, as per the transfer deed passed by the Notary Public on June 26, 2001.

The buildings and facilities are constructed on long lease land, owned by the Government, but leased to the Coop Association. The duration of the land lease is for an initial period of 60 years.

Upon expiration it will be renewed for another period of 60 years. In case the Government decides not to renew the long lease, it has to compensate the economic value of the construction on the land.

The lease will expire in January 2050.